Determining or anticipating who will be present in each phase of a project helps create a complete picture of where and for whom the requirements of WELL features apply. WELL uses specific terminology to refer to groups of individuals that share characteristics. Your team must employ a single, consistent definition of these terms across relevant features:

• Occupant: Any individual within the project boundary.
  • This includes passengers.
• Regular occupant: An individual who spends at least 30 hours per month across at least five days within the project boundary.
  • This does not include passengers.
• Visitor: Any occupant who is not a regular occupant (e.g., shopper, hotel guest).
  • This includes passengers.
• Employee: An individual who works for the project owner within the project boundary.
  • This includes staff directly employed by the airport (i.e., direct staff).
  • This does not include passengers.
• Eligible employee: An employee identified as qualifying for benefits. At a minimum, this includes all full-time employees but may also include part-time employees, interns, contracted workers and other non-full-time employees as appropriate.
  • This does include those staff directly employed by the airport (i.e., direct staff) who qualify for benefits and others as identified.
  • This does not include passengers.

For features that require size or quantity calculations to be performed based on a class of occupants listed in feature language, use the maximum number of occupants of that class to be expected at any given time.