What is Mid-Review Clarification?

Reviewers occasionally require additional information or clarification after you have submitted documentation or an Alternative Adherence Path or Equivalency proposal for review (e.g. a document may be missing for some of the locations under review, there may be an incorrectly defined space type, etc.). 

A mid-review clarification (MRC) allows your team the opportunity to provide the necessary information and clarifications directly to the Reviewers within the review cycle.

How long do I have to respond to a mid-review clarification request

• The timeline for a response depends on what the request for mid-review clarification is related to:
  • For MRCs related to documentation or performance review, you must respond within 30 business days.
  • For MRCs related to AAPs, you must respond within 10 business days.
• You will receive an email notification when the request is initial made. If the MRC is related to documentation or performance review, you will also receive a reminder when you have 15 business days left to respond.
• If you do not respond within 30 business days for documentation/performance review or 10 days for AAPs, your review will be completed and returned as-is.
• If you need additional time to respond to an MRC, let us know via your project's Support tab.
• While under mid-review clarification, your project's review timeline is paused. The review timeline will resume after your team resubmits for review or after response period described above has expired.

How to respond to mid-review clarification requests

Note: if you have questions about your mid-review clarification request, submit them via the Support tab prior to re-submitting your review rather than including them as part of your submission.

Once you are ready to respond to the mid-review clarification request, follow these steps:

1. Sign in to your WELL account and open your project dashboard.

2. Go to the Reviews tab.

3. Find the review requiring mid-review clarification and click the View button in the Actions column. The Status column will say “Require Clarification.”

4. Read the mid-review clarification request carefully.

5. When you are ready to respond, use the comment box below to type your response. Attach any necessary documentation as follows:

• WELL Certification; Health-Safety Rating projects registered before April 18, 2023:
  • Use the file upload box under the comments field to choose your file, then click Add Comment.
• WELL at scale, Equity Rating, Performance Rating; Health-Safety Rating projects registered after April 18, 2023:
  • Upload documents and assign them to locations following the standard document upload process.

Once all requests for clarification have been addressed, click Re-submit Review at the top of the page. 

You must click Re-submit Review in order to resume the review process.