Tips for the remotely proctored exam

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Read about some things you should do before your online exam, as well as ways to avoid some common sources of frustration.

Before the exam

  • Review the identification requirements section in the candidate handbook carefully before checking in for your exam. Note: credit cards are NOT an acceptable form of ID for remotely proctored online exams.
  • You should conduct a readiness check at least one week before your scheduled exam to ensure that your systems are compatible with ProProctor requirements. The readiness check does not assess whether you have the necessary permission levels to install and launch ProProctor, so you should study the ProProctor Software Installation guides for Mac or Windows.
  • If you are using an employer-issued computer, prior to scheduling your exam, check with your employer’s IT department that you have the necessary permissions to make changes to your security settings (e.g. temporarily disable firewalls) and that you have permission to install Prometric’s ProProctor application. We strongly suggest that you send the General Instructions for Corporate Computers, ProProctor System Requirements, and the ProProctor User Guide to your IT department so that they fully understand what is required.
  • No other people or pets are allowed in the room with you while you take the exam. You should take the exam in a room with a door that you can close and if possible, lock. Your exam will be voided and you will forfeit your registration fee if someone enters the room during the exam.

Tips to avoid connectivity issues

  • For the best possible internet connectivity, connect your device to an Ethernet cable instead of using a wireless network. Wireless networks experience sudden disconnections more frequently. If you are disconnected, you should relaunch ProProctor to resume your exam. (Note that you will be required to go through the security check again.) If this happens, visit the ProProctor help page and contactProProctor technical support via chat.
    • If you are disconnected three times, your proctor will ask that you reschedule your exam.
  • If you must use a wireless connection, position your device where you have the strongest signal (e.g., near the router).
  • Make sure there are no other devices (phones, tablets, streaming services, other computers, etc.) or users connected to your network for the duration of the exam.
  • After logging into ProProctor, you should not have to wait more than 10-15 minutes (maximum) for a Readiness Agent to conduct the security check. Waiting longer than that is an indication that you may have an incomplete connection with ProProctor, and Prometric is unaware that you are waiting in the “lobby area” for virtual check-in. If this happens, you should exit the system and relaunch ProProctor. If you continue to experience an extended wait time, visit the ProProctor help page and contact ProProctor technical support via chat (this is the fastest method for assistance).
  • During the remotely proctored online exam, audio communication between you and the Readiness Agent and Remote Proctor is crucial. For best results, use wired headphones with a microphone. Wireless Bluetooth headphones are prohibited while taking your remote proctored exam.

Exam language

  • All interactions with the Readiness Agent and Remote Proctor will be in English, regardless of the language in which the exam will be taken.
  • The Non-disclosure Agreement, exam tutorial, and the end of exam survey are also in English. After agreeing to the terms and completing the exam tutorial, your exam will launch and the content will appear both in English and the language you have chosen. If you do not see the translated text, inform the Remote Proctor via chat or audio.
  • The translated exam content is presented with the English text on top and the translated text below. Please note that in the case of any discrepancies between the original English content and translated content or in the case of an exam appeal, the English content will be used as the basis of consideration.

Useful resources

 

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