We want you to commit to your exam date as a study goal, but we know life can be unpredictable at times. Once you have scheduled your WELL AP exam, you may reschedule or cancel your exam up to 30 days prior to your exam without a fee. If you reschedule or cancel an exam fewer than 30 days but more than 5 days before the scheduled date, you will be charged a $50 fee.

You can reschedule or cancel an exam with the steps below. The steps are slightly different depending on whether you are scheduled to take the exam online or in-person–be sure to choose the correct steps for your situation.

• 1. Locate the email you received when you scheduled your exam. The subject line will be Appointment Confirmation, and the sender is donotreply@prometric.com. You'll need the Confirmation Number.

  2. Access the Prometric scheduling page.

  3. Under the Remotely Proctored Exam section, click Reschedule/Cancel depending on your needs.

  4. Enter your confirmation number and the last 4 characters of your last name.

  5. Once your appointment has been located, click either Reschedule or Cancel, depending on what you need to do.

  6. To reschedule, complete the scheduling process just like you did when you initially scheduled your exam. To cancel, make any required payments to finalize your cancellation.

• You can reschedule or cancel an exam with the following steps:

  1. Locate the email you received when you scheduled your exam. The subject line will be Appointment Confirmation, and the sender is donotreply@prometric.com. You'll need the Confirmation Number.

  2. Access the Prometric scheduling page.

  3. Under the Test Center Exam section on the left side of the page, click Reschedule/Cancel.

  4. Enter your confirmation number and the last 4 characters of your last name.

  5. Once your appointment has been located, click either Reschedule or Cancel, depending on what you need to do.

  6. To reschedule, complete the scheduling process just like you did when you initially scheduled your exam. To cancel, make any required payments to finalize your cancellation.