What is additional guidance?

Additional guidance is complimentary support offered to projects with unique spaces who might otherwise find it challenging to meet feature requirements.

What is considered a unique project?

A unique project has one or more unique spaces types or unique occupancy types, defined as:

• Unique space type: A space type that is not included in a typical office, multi-family residential, retail, commercial kitchen or restaurant project.  

• Unique occupant type: An occupant type that is not included in a typical office, multi-family residential, retail, commercial kitchen or restaurant project.

What kinds of projects can request additional guidance?

Projects pursuing WELL v2 Certification or a WELL Rating can request additional guidance.

How can I request additional guidance?

The steps to receive additional guidance vary slightly depending on your project type. Follow the steps below depending on whether your project is pursuing WELL Certification or a WELL Rating.

• 1. Begin your project by creating a scorecard.

  2. Identify the unique space types and / or unique occupant types in your project. Review the project’s custom scorecard and identify any feature requirement(s) that may require modifications to work for your project’s unique space/occupancy type(s).

  3. If you encounter any feature/feature part where the requirement threshold does not clearly address a unique space type(s) / occupant type(s) in your project, you can request that IWBI provide threshold guidance for the unique space space type(s) / occupant type(s).

  4. If you encounter any feature/feature part where the applicability of the requirement is unclear for a unique space type(s) / occupant type(s) within your project, you can request that IWBI provide applicability guidance for the unique space space type(s) / occupant type(s).

  5. Go to Support tab of your project account and click the "Get Help" button.

  6. Submit a detailed request specifying if you are requesting additional guidance for a unique space or occupant type, as well as the feature/part number and a description of why you think it may not be applicable or why you are requesting a different threshold.

• 1. Begin your project by creating a WELL v2 custom scorecard.

  2. Identify the unique space types and / or unique occupant types in your project. Review the project’s custom scorecard and identify any feature requirement(s) that may require modifications to work for your project’s unique space/occupancy type(s).

  3. If you encounter any feature/feature part where the requirement threshold does not clearly address a unique space type(s) / occupant type(s) in your project, you can request that IWBI provide threshold guidance for the unique space space type(s) / occupant type(s).

  4. If you encounter any feature/feature part where the applicability of the requirement is unclear for a unique space type(s) / occupant type(s) within your project, you can request that IWBI provide applicability guidance for the unique space space type(s) / occupant type(s).

  5. Go to the Alternatives tab of your project account.

  6. Navigate to the Additional Guidance sub-tab and click Request Guidance as shown below.