As of March 9, 2026, email verification will be required for any requests sent via the Contact Us form. After submitting a request, you will receive an email from IWBI Support <support@iwbi.zendesk.com> asking you to confirm your email address. You must complete the verification process for your request to complete your submission. This will not affect any requests sent from the Support tab within your WELL account. See the email details below:
From: IWBI Support <support@iwbi.zendesk.com>
Subject line: Please verify your email address
Body:
Hello,
Thank you for getting in touch with IWBI. For security, we need to verify that you are the owner of this email address.
Thank you for getting in touch with IWBI. For security, we need to verify that you are the owner of this email address.
Please follow the link below to verify and we will get back in touch shortly.
Thank you,
IWBI Support Team