Find the most recent release notes for changes to your WELL account, as well as an archive of previous updates.

• WELL at scale account updates

  • Updated the review submission workflow. Additional information will now be required during review submission, replacing the previous offline version of review information form
  • The Ownership Type field is now locked on the bulk location edit spreadsheet
  • Updated membership subscription date handling for WELL at scale subscribers - membership subscription dates will now always match WAS subscription dates
  • Updated the Awards module on the Dashboard > Analyse page; the WELL at scale account account will now show all awards associated to its organization and any applicable parent organization
  • Award certificates are now generated automatically for all award winners and can be downloaded from the Milestones > Achievements tab
  • WELL Coworking Rating certificates are now available in the Achievements tab when achieved
  • Updated the Target points scorecard summary to reflect the actual capped points for subscribed locations

  WELL Certification account updates

  Edit tab

  • Added two new fields
    • "Number of floors within the project boundary"
    • "Area of non-leased space" (for WELL Core projects only)
  • Added a note in the Space Types section: (Please note the following space types with an ‘*’ will impact certain applicability of certain requirements in the WELL Standard during your review.)
  • Added additional descriptions to some Space Types on the edit tab

  Review tab

  • Added new fields to the review submission form:
    • Enrollment type (“What are you working on?”)
    • Space type(s)
    • Number of occupants
    • Number of floors within the project boundary
    • Total project area
    • Area of non-leased space (Core enrollments only)
    • For Performance Review or Concurrent Review: confirmation that the PIP is included in the submission

  Documents tab

  Added new guidance on document upload requirements, including:

  • A note to upload scorecard documentation plus additional listed documents (Project Information and Performance Template (PIP) and representative floor plans of all floors, with the WELL project boundary clearly indicated)
    A reminder that missing or conflicting documentation may trigger a Mid-Review Clarification (MRC)

  Removed text stating that the following documents are required:

  • Sections/elevations
  • Mechanical schedules, plans, or drawings
  • WELL project boundary
  • Indications of use of WELL Crosswalks, WELL Skybridge tools, alternative adherence paths, or equivalencies

• WELL at scale account updates

  • The Profile tab has been updated to match the current look of the Organization Directory
  • A Coworking Rating filter has been added to the v2 scorecard
  • The design of the achievement sections on the Dashboard > Analyze tab has been updated (table views replaced with charts and graphs)
  • Full achievement history will now display on achievement cards (v2 locations only)
  • Achievement card layout has been improved - achievement cards will now display at the top of the page rather than the right, and congratulatory animations have been added (v2 locations only)
  • The columns in the bulk target import/export sheet have been reordered so that user can see data for “this review cycle” first
  • Legal documents can no longer be uploaded by project teams–if you need to upload a legal document, contact IWBI via the Support tab in your account
  • Filters have been added to the Documents Library for subscribed locations (Scorecard & Shared Documents view)

  WELL Certification account updates

  • A Coworking Rating filter has been added to the v2 scorecard

  • Updated the Achievement cards layout for v2 accounts to display the achievements at the top of the page with new congratulatory animations

  • Added filters in the Documents tab for easy document access

  • Added new functionality for a updated achievement cards to show full achievement history when the card is flipped

• WELL at scale

  • Added filters for Business Responsibility Sustainability and Reporting (BRSR) to the Scorecard tab
  • Eligible accounts can now indicate that locations are pursuing the WELL Coworking Rating on the Locations tab under Targets and Achievements and via the bulk location update workflow

  WELL v2

  • Changed name of "Performance Test" document type to "Performance Verification" when uploading documents from the Documents tab. A second dropdown has been added where you will select Performance Test, Sensor Data or Performance Test OR Sensor Data as the verification method.
  • Added filters for Business Responsibility Sustainability and Reporting BRSR to the Scorecard tab for v2 accounts

• WELL at scale updates

  • Review Submission Tracking Implemented date tracking when users submit reviews (MRC), providing better historical tracking and transparency for review processes.
  • Performance Verification Document Validity Reviewed Performance Verification documents now display "Valid till" dates in both Scorecard and Document Library, helping teams track document expiration timelines more effectively.
  • Enhanced Location Management
    • Updated Milestone section in Subscribed Locations to match standard format from main account view
    • Added new expiring document indicators for projects with purchased additional features (upsold projects)
    • Improved hover text for document actions to clarify what each option does
  • Automated Target Management Targets now reset automatically when a project earns certification or rating, reducing manual work and preventing confusion.
  • Bulk Upload Capability Added ability to upload multiple document parts at once directly from the "Assigned Tasks" tab, streamlining document management for teams with multiple uploads.

  Project experience updates

  Interface Consistency Updated Overview tab to display space types in the same format used in Project Information section, maintaining consistent experience throughout the platform.

  Document Validity Tracking Reviewed documents now show "Valid till" dates for any ratings the project has opted into, making expiry date tracking more transparent.

  Appeal Process Logic Refined appeal process for documentation reviews to only appear after both preliminary and final review phases are completed, ensuring proper workflow sequence.

  Rating system updates

  Document Status Clarity Added "Valid till" dates under Status column for reviewed rating documents, improving clarity around document timelines.

  Other updates

  Project administrators will now receive email notifications about team members' email address changes. The email includes a link to remove users from the project team.

• WELL at scale

  • Updated the Country title in Dashboard Analyze tab, Locations tab, Subset filter, Entity filter and Filters under Locations to “Country/Region”
  • Updated Tasks functionality on the Scorecard to account for document expiration. Approved documents that have not yet expired will show as Completed, while expired documents will show as an open task.
    
    Non-expired
    
    Expired
  • On the Locations > Targets and Achievements tab, added achievement start and expiration dates for all achievements except Precertification.
  • Updated the Reviews tab to display the “In-progress” Reviews with details and to allow the user to initiate Round 2 from the Reviews tab itself.

  WELL v2

  • Enabled project administrators and team managers to initiate recertification for v2 projects

  WELL Ratings

  • Updated the Country title in Dashboard Analyze tab, Locations tab, Subset filter, Entity filter and Filters under Locations to “Country/Region”
  • Updated Tasks functionality on the Scorecard to account for document expiration. Approved documents that have not yet expired will show as Completed, while expired documents will show as an open task.