General updates

• Added updated feedback module when downvoting an article
  • Voting “No” on the “Was this article helpful?” question will now launch a pop-up where you have the option to provide additional information about why the article wasn’t helpful.
  • This module is not intended to be used as a method to submit support requests. Please continue to use alternative methods to submit requests (Support tab in your account, specific email addresses listed in support articles, etc.)

Article updates

• W03.2 Implement a Legionella Management Plan
  • Multiple changes throughout the article to address common causes of confusion
• Pre-approved programs
  • Added WELL Community feature GND
• Performance verification FAQs
  • Updated answer to the first question to clarify that while you can request a certain PTP, your choice is not guaranteed
• Completing your WELL Health-Safety renewal scorecard
  • Added note stating that audit documentation will be automatically archived at renewal as new documentation is required
  • Adding note stating that if the project team indicates that their shareable documents are no longer valid, they will be archived
    • If documents are still valid but have undergone some changes, teams should click the check mark to indicate they are valid and then upload additional documentation to account for the changes
• Preparing renewal documentation
  • Added note stating that audit documentation will be automatically archived at renewal as new documentation is required
  • Adding note stating that if the project team indicates that their shareable documents are no longer valid, they will be archived
    • If documents are still valid but have undergone some changes, teams should click the check mark to indicate they are valid and then upload additional documentation to account for the changes
• Reviews for locations in mainland China
  • Updated article text to include new WELL Verifier
• Tips for avoiding WELL at scale document upload and location assignment issues
  • Added additional information about not applicable feature documentation

General updates

• Added Favorite functionality for signed-in users. 

1. While viewing an article, use the Favorite button below the article title to add it to your favorites. 
   
2. View your saved favorites by clicking your name in the top right and selecting to Favorites.

New articles

•  End of year review deadlines - 2026

Article updates

• Tips for avoiding WELL at scale document upload and location assignment issues
  • Added information about how to tell which account a document was uploaded to in the “Uploading some documents from the WELL at scale account and some from the location account” section
• Update targeted milestones at existing locations
  • Updated text in warning box to reflect recent changes to target behavior–all “target for this review cycle” reset after completion of each review
• Upload documents to your account
  • Added information about how to tell which account a document was uploaded to in the warning box at the start of the WELL at scale Scorecard instructions
  • Reworked the WELL at scale Documents Library instructions to be more easily readable and include more screenshots
• Pre-approved programs
  • Replaced CBRE Asia Pacific and CBRE – Workplace Well-being Survey for C04 and C05 with CBRE WELL Occupant Satisfaction Survey
• Performance verification document expiration for WELL at scale
  • Added “Feature parts that do not require new performance testing data” section to explain what to do with features that don’t require new documents when certain changes have not occurred in the space, as defined in the recertification tool
• Recertification and WELL Rating renewals under WELL at scale
  • Added note unde the “On an as-needed basis” section explain what to do with features that don’t require new documents when certain changes have not occurred in the space, as defined in the recertification tool

New articles

• WELL in your building promotional materials

Article updates

• Submit documentation for review
  • Added WELL for residential section
• Understanding the review process
  • On the WELL for residential tab, replaced the reference to emailing the completed review sheet with updated instructions to submit via support tab 
• Upload documents to your account
  • On the WELL for residential tab, replaced several references to an email address to updated instructions to submit via support tab 
• Submit an AAP or equivalency proposal for review
  • On the WELL for residential tab, replaced several references to an email address to updated instructions to submit via support tab 
• Understanding audit documentation
  • On the WELL for residential tab, replaced several references to an email address to updated instructions to submit via support tab 
• Submitting new innovation proposals
  • Added WELL for residential section
• Health and wellness buildings within WELL Community
  • Added WELL Performance Rating as an approved program
• Pre-approved programs
  • Added WELL Performance Rating as an approved program

New articles

• 10 tips for building a great WELL team and process

Article updates

• WELL EP overview
  • Updated “What is a WELL EP”, “Who can become a WELL EP”, and “Why are WELL EPs important” sections to reflect recent updates
  • Replaced the attached pre-approved template FAQ document with an updated version
• Works with WELL overview
  • Changed the order of the sections
  • Renamed “What does Works with WELL cost?” section to “How can I enroll in Works with WELL?” and updated content reflect changes to the program
• Works with WELL product submission process
  • Renamed from “Works with product submission resources”
  • Updated to reflect current SOP; further updates to come
  • Added link to new feature compatibility list
• Pre-approved programs
  • Added FLAD as a program for C04 and C05
• IWBI membership overview
  • Updated membership benefits table to match new version in wellcertified.com
• Use an alternative
  • Added note to Crosswalk and Skybridge sections instructing teams to be sure to assign these options to all applicable features
• Use an alternative approach
  • Retired article to remove redundancy; all information from this article is contained in the “Use an alternative” article above. All traffic has been rerouted to “Use an alternative.”
• Update targeted milestones at existing locations
  • Added instructions to update milestone targets from a subscribed location
• Understanding audit documentation
  • Added clarification that not all technical documents are audited–some are shareable and some are individual

• Understanding space types in WELL
  • Added “Identifying space types” section
• Editing your subscribed locations
  • Updated note at the bottom of the article to state that project teams cannot edit their project’s address or ownership type, in addition to being unable to change construction status from Construction Complete to Under Construction.
  • Removed “Edit a single field across multiple locations” section as that feature has been removed
• Use an alternative
  • Clarified some steps related to AAPs and crosswalks, and removed equivalency proposals from this article as they are not assigned in this way
  • Update steps at the bottom of the article to more accurately reflect the current platform experience
• WELL resources: pitch and implement
  • Added WELL for residential, WELL Operations Rating and WELL Real Estate Rating entries to the “Start here” section
  • Replaced several links with updated versions:
    • Replaced "Listen to webcasts: Human and Social Capital in your ESG Strategy Webcast; Prioritize health in your ESG strategy" with "Listen to social sustainability webcasts"
  • Added Investing in Health Pays Back report and deck
  • Added Research and design webcasts and WELL expert series
• Create a custom scorecard
  • Edited some text to more clearly identify which instructions apply to which ratings
  • Edited text related to innovation features within WELL Certification for clarity/brevity
• Understanding audit documentation
  • Updated note about one-document limit to explain proper handling for ratings
• WELL Real Estate Rating overview
  • Added “Additional resources” section with links to gap analysis, slide deck and one pager
• WELL Operations Rating overview
  • Added “Additional resources” section with links to gap analysis and one pager

New articles

• WELL for residential overview
• How much does WELL for residential cost?

Article updates

• Define your WELL project boundary
  • Added WELL for residential tab
• Create a custom scorecard
  • Added WELL for residential tab
• Adding locations to your account
  • Added WELL for residential tab
• Review residential enrollment requirements 
  • Added information about WELL for residential
• LEED + WELL streamlined certification process guide
  • Completely reworked article to reflect updates to LEED + WELL crosswalk
• LEED crosswalk
  • Merged content into LEED + WELL article, archived this article and redirected URL to LEED + WELL
• Change your project’s owner
  • Updated table - WELL Core projects that are changing owners at recertification need the Change of Owner Agreement, not the Change of Owner for Transfer of Documents Agreement
• How to enroll your project
  • Added WELL for residential tab
• Best practices: Developing a WELL at scale RFP
  • Various updates to content/formatting

New articles

• How to enroll your project
• N12.1 calculator
• A07.1 calculator
• V04.2 calculator
• T02.1 calculator

Article updates

• Works with WELL overview
  • Extensive changes to all sections of the article
  • Removed “How do I enroll in Works with WELL” section as this is covered in Works with WELL product submission resources
• Works with WELL product submission resources
  • Renamed from previous title “Complete and submit Works with WELL documentation for review”
  • Added resources that were previously in the Works with WELL toolkit
• Works with WELL toolkit
  • Moved product submission resources to Works with WELL product submission resources
• Understanding audit documentation
  • Added audit location calculator
• Overview of steps to complete recertification for your project
  • Added note stating that opt-in projects that have not completed the rating process must do so before starting recertification
• Enroll for recertification
  • Added note stating that opt-in projects that have not completed the rating process must do so before starting recertification
• WELL pricing discounts
  • Added note below the table stating that the small business discount does not apply to owner organizations located in mainland China, Hong Kong, Taiwan or Macau
• What is performance verification?
  • Added “What is performance verification”, “Roles in the performance verification phase”, “Preparing documentation for performance verification” videos
• Mid-review clarification
  • Added line reflecting new policy to issue an MRC if a project has unmet preconditions at final review

New articles

• WELL at scale review timeline calculator
• How to contact us

Archived articles

• Q2 2025 addenda has been consolidated into the Previous addenda article

Article updates

• Pre-approved programs
  • Updated “How to become a survey provider” section to state that applications are currently closed while OneWELL undergoes public comment/finalization. 
• Works with WELL toolkit
  • Reformatted to match other toolkit pages
• WELL Operations Rating overview
  • Updated text stating the total number of points to “more than 80 points are available”
• Understanding the review process
  • Added a link to the WELL at scale review timeline calculator
• WELL EP overview
  • Added additional information about WELL EP benefits:
    • Accelerated review timeline - added FAQ
    • Pre-approved templates - added FAQ, template confirmation, and templates
• WELL Health-Safety Toolkit
  • Removed multiple expired links
• Project boundary changes during recertification
  • Corrected outdated information about v1 recertification pricing
  • Adding link to v2 recertification tool

• Ongoing reporting requirements for WELL Ratings
  • Added information for Coworking, Real Estate and Operations Ratings
• Uploading ongoing documents for WELL at scale
  • Added information for Coworking, Real Estate and Operations Ratings
• Pre-approved programs
  • Added note about I05 documentation requirements for precertification projects
• WELL Precertification documentation requirements
  • Added note about I05 documentation requirements for precertification projects
• Submit an appeal
  • Further clarified when an appeal can be submitted to add additional features (features verified by documentation after final documentation review, features verified by performance verification after performance review)
• How much does the WELL Health-Safety Rating cost?
  • Added renewal pricing information
• How much does the WELL Equity rating cost?
  • Added renewal pricing information
• How much does the WELL performance rating cost?
  • Added renewal pricing information
• WELL EP overview
  • Added new WELL EP overview one-pager

New articles

• Pursuing WELL for your tenant space
• WELL in your space announcements template

Article updates

• Tips for preparing documentation
  • Added more specific instructions to find sample docs on the Support tab of v2 and v2 pilot projects
• LEED + WELL streamlined certification process guide
  • Made adjustments to formatting for improved readability
• Submit for WELL Precertification review
  • Updated WELL at scale submission process to account for the new online submission form